
French-Speaking Support Professional
2 days ago
We are seeking a skilled French-speaking support professional to join our team.
About the Role:
This is an excellent opportunity for someone who speaks both French and English fluently to provide top-notch customer service via various communication channels.
Key Responsibilities:
- Provide exceptional support in both French and English through voice and chat.
- Troubleshoot and resolve customer issues with professionalism and urgency.
- Build strong relationships by personalizing each interaction.
- Collaborate with colleagues to ensure consistent, high-quality service.
- Share customer feedback and insights to help improve processes.
Requirements:
- At least 1 year of remote/online experience in customer service or a similar role.
- Bilingual customer support experience is a plus.
- Excellent written and verbal communication skills.
- Familiarity with Gorgias, Zendesk, Shopify, or similar tools is an asset.
- Calm and solution-focused under pressure.
- Familiarity with E-Commerce and CRM systems is a plus.
- Fluent in French and English.
Work Environment:
- Personal computer or laptop with a minimum i5 processor.
- Stable internet connection with at least 15 Mbps upload and download speeds.
Benefits:
- Competitive compensation with annual performance reviews.
- Paid time off to support work-life balance.
- Monthly health stipend.
- Performance bonuses based on KPIs.
- Permanent remote work setup.
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