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Revenue Cycle Specialist

1 week ago

Quezon City, National Capital Region, Philippines Copeland Full time

Company Overview

Copeland is a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial, and industrial spaces through HVACR technologies.

We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or a recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact.

Job Description:

As a Collection Specialist Accounts Receivable, you will be responsible for providing first-line credit and collection services to Copeland customers.

You will apply knowledge and system resources to walk through customers and verify symptoms and issues. You will also review and release orders related to assigned accounts that are placed on hold in a timely manner.

Your Key Responsibilities:

  • Provide excellent credit and collection activities to Copeland customers.
  • Apply knowledge and system resources to walk through customers and verify symptoms and issues.
  • Review and release orders related to assigned accounts that are placed on hold in a timely manner.
  • Ensure individual transaction management is based on client agreements.
  • Escalate delinquent customers to the team leader, supervisor, and division POC.
  • Assist in the training of new hires and/or collection trainees.
  • Collaborate with the team to generate operational improvement initiatives.

Requirements:

  • Bachelor's degree in Business, Financial, or Accounting background.
  • At least 1 year of work experience in collections or customer service-related fields.
  • Proficiency in Microsoft Office applications such as Excel, Word, and PowerPoint.
  • Related experience in the shared services industry (business-to-business collections, order entry, customer service, accounts payable, cash applications, and receivables).