Remote Customer Service Representative

4 days ago

Manila, National Capital Region, Philippines beBeeCustomer Full time ₱150,000 - ₱200,000
Job Title: Remote Customer Service Representative

This is an excellent opportunity to join our team as a Remote Customer Service Representative. As a key member of our customer-facing operations, you will play a vital role in delivering exceptional service to our clients.

We are seeking a highly skilled and enthusiastic individual who can handle inbound and outbound calls professionally and efficiently. The ideal candidate will have prior call center experience, strong language skills, and the ability to work independently in a remote setting.

Responsibilities:

  • Handle incoming customer inquiries via phone, email, or chat.
  • Resolve customer issues on the first call through effective problem-solving and communication.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow established procedures and scripts while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.

Requirements:

  • High school diploma or equivalent.
  • Previous call center experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • High-speed internet connection.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.

Benefits:

  • HMO Coverage plus a dependent.
  • Rank & File: ₱100,000 coverage.
  • Supervisors/Managers: ₱120,000 coverage.
  • Dental Coverage.
  • In-house dental assistance worth ₱5,000.
  • Free meal during training.
  • Career growth and learning opportunities.
  • Allowances for rice, clothing, laundry, and meals.
  • Performance and loyalty bonuses.
  • Frequent disinfection and fogging of the workplace.

What You Can Expect:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy a range of perks, including career growth and learning opportunities, allowances for living expenses, and performance bonuses.

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