Senior Customer Service Ambassador

2 days ago

Quezon City, National Capital Region, Philippines beBeeRepresentation Full time ₱150,000 - ₱250,000
Customer Care Representative

We are seeking a Customer Care Representative to join our team.

Job Description:

As a Customer Care Representative, you will be responsible for managing inbound customer calls regarding standard credit card inquiries, transactions, account maintenance, and Tier 1 online support. You will respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner. Additionally, you will identify customer needs through customer contact while simultaneously reading/updating customer information on the system. You will analyze information presented by the customer and take action accordingly based on the nature of the inquiry.

Responsibilities:
  • Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance, and Tier 1 online support.
  • Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner.
  • Identify customer needs through customer contact while simultaneously reading/updating customer information on the system.
  • Analyze information presented by the customer and take action accordingly based on the nature of the inquiry.
Requirements:
  • Excellent communication skills, both verbal and written.
  • Fluent in English.
  • Demonstrated analytical and problem-solving skills.
  • Demonstrated ability to work within time constraints.
  • Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%).
  • Positive attitude and demonstrated ability to perform in a team-based environment.
  • Professional and pleasant telephone manner.
  • Must have flexibility and willingness to work rotational shifts, including overnights and weekends.
  • Experience working in a call center environment specifically in a customer service role.
  • Previous Financial Services experience would be considered an asset.

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