Operational Excellence Manager

1 day ago


Taguig, National Capital Region, Philippines beBeeExcellence Full time $2,000 - $2,500
Operational Excellence Manager

This role serves as the strategic nexus of our IT services company, coordinating technical team activities and optimizing automation systems.

We are seeking an experienced Operational Excellence Manager to architect scalable processes that will support our growth from 12 to 20 employees.

Key Responsibilities
  • Technical Team Coordination: Balance workload between incident response and project delivery, manage performance reviews, employee relations, and conflict resolution.

  • Project Management Ownership: Track budget, manage costs, and analyze profitability for assigned projects.

  • Automation System Optimization: Partner with IT Technicians to optimize chat systems, drive ticket routing to outsourced teams, and establish documentation standards.

  • Client Interface & Financial Management: Provide regular status updates, interface with specialists and finance on project billing and invoicing accuracy, and track project costs.

  • Process Development & Team Integration: Create and maintain standard operating procedures, coordinate with DevOps teams on implementing tracking systems, identify bottlenecks, and implement process optimizations.

Required Qualifications
  • Technical Background: 3+ years in IT services with team management experience and project responsibility.

  • Team Management: Experience managing technical support operations, performance reviews, and employee development.

  • Financial Management: Proven track record of budget tracking, cost management, and project profitability analysis.

  • Process Optimization: Experience implementing operational improvements, workflow automation, and quality systems.



  • Taguig, National Capital Region, Philippines beBeeOperations Full time ₱6,000,000 - ₱8,000,000

    Lead Operations ManagerWe are seeking a results-driven Lead Operations Manager to oversee the day-to-day execution of workflows and team coordination within our department.This role ensures campaigns are delivered on time, task boards are consistently updated, and departmental performance runs smoothly.The ideal candidate is organized, systems-driven, and...


  • Taguig, National Capital Region, Philippines beBeeLeader Full time ₱450,000 - ₱900,000

    At Sutherland, we strive to foster a dynamic work environment that is both professionally challenging and personally rewarding.Our team is comprised of goal-oriented and strategic-thinking individuals who are committed to excellence. We are currently seeking an Operations Excellence Manager who will drive process improvements and enhance overall...


  • Taguig, National Capital Region, Philippines J-K Network Services Full time

    COMPANY PROFILE: This company offers IT, and Business Consulting. They have been in the industry for almost 45 years.Position: Operation Excellence Assistant ManagerCompany Industry: BPO CompanyWork Location: BGC, TaguigWork Schedule: Shifting Schedule/Graveyard ShiftSalary: Php65,000-Php75,000Work Set Up: Work onsiteBENEFITS:Government Mandated BenefitsHMO...


  • Taguig, National Capital Region, Philippines beBeeOperations Full time ₱1,200,000 - ₱1,800,000

    Job OverviewThe Operations Manager plays a pivotal role in ensuring the seamless operation of our organization, driving efficiency and effectiveness across all levels. This key position harmonizes strategic objectives with our company's mission and vision, enhancing operational excellence through process optimization.Key Responsibilities:Sustain...


  • Taguig, National Capital Region, Philippines beBeeImprovement Full time ₱3,000,000 - ₱5,000,000

    Process Excellence ProfessionalThe Process Excellence Professional is accountable for driving operational efficiency and best-in-class performance across the organization. This role will lead the development and implementation of process enhancements, tools, and automation to optimize business outcomes.Key Responsibilities:Identify and document current pain...


  • Taguig, National Capital Region, Philippines beBeeManager Full time ₱4,000 - ₱6,000

    Job Title:Operations Excellence ManagerDescription:We are seeking a highly skilled Operations Excellence Manager to lead our efforts in driving continuous improvement initiatives across all operational processes.This role involves working with cross-functional teams to identify opportunities for process enhancements, implementing best practices, and ensuring...


  • Taguig, National Capital Region, Philippines beBeeOperations Full time $120,000 - $175,000

    Operational Excellence SpecialistThis role is focused on designing and executing the operational backbone of our organization. Key responsibilities include automating inefficiencies, managing tasks from inception to verified outcome, and collaborating closely with engineering and leadership teams.The ideal candidate will possess hands-on technical operations...


  • Taguig, National Capital Region, Philippines beBeeLeadership Full time ₱6,000,000 - ₱8,000,000

    Team Lead - Operations ExcellenceThe role of the Team Lead - Operations Excellence is to provide strategic leadership and direction to a team of employees in an effort to deliver operational excellence services.Key Responsibilities:Oversee the Operational Support team through delegation of tasks and responsibilities for multiple teamsConduct performance...


  • Taguig, National Capital Region, Philippines beBeeOperations Full time ₱4,500,000 - ₱8,500,000

    Senior Operations Leadership RoleSenior operations leaders drive strategic growth initiatives by overseeing the planning, execution, and evaluation of business processes.Key Responsibilities:Directly manage a team of 4-8 operations specialists across various functions, including business operations, accounting, HR, administrative support, sales/marketing,...


  • Taguig, National Capital Region, Philippines beBeeLeadership Full time ₱2,250,000 - ₱3,375,000

    Job OpportunityWe are seeking an accomplished Operational Leadership Professional to join our team. As an Operations Manager I, you will be responsible for overseeing a group of Team Leaders and ensuring that Client Service Level Agreements and financial objectives are met.Main Responsibilities:Analyze and maintain all Client Service Level Agreements;...