Operation Excellence Assistant Manager

2 weeks ago


Taguig, National Capital Region, Philippines J-K Network Services Full time
COMPANY PROFILE: This company offers IT, and Business Consulting. They have been in the industry for almost 45 years.

Position: Operation Excellence Assistant Manager
Company Industry: BPO Company
Work Location: BGC, Taguig
Work Schedule: Shifting Schedule/Graveyard Shift
Salary: Php65,000-Php75,000
Work Set Up: Work onsite

BENEFITS:
Government Mandated Benefits
HMO with 2 Dependents (On Day 1)
Vacation Leave
Sick Leave
13th Month Pay

JOB REQUIREMENTS:
Bachelor's degree holder
With 7-10 years BPO experience
Minimum of 3 years leadership experience
With Operational Excellence or Center of Excellence experience is an advantage
Willing to work onsite in BGC, Taguig

JOB RESPONSIBILITIES:
Identify inefficiencies, enhance service delivery, and streamline workflows through standardization
Train and develop skill of agents/team leads
Monitor performance metrics, maintain service excellence, and ensure adherence to policies
Analyze feedback, implement for improvements, and create customer-centric culture
Another task may be assigned by immediate superior

RECRUITMENT PROCESS: (ONLINE)
Initial Interview
Final Interview
Job Offer

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