Apparel Ecommerce Customer Service Professional

2 days ago

Antipolo City, Calabarzon, Philippines beBeeCustomerService Full time ₱620,000 - ₱830,000

**Customer Service Expert Wanted**

Job Summary:

We are seeking a detail-oriented and customer-focused professional to provide exceptional support to our clients. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and ensuring a positive shopping experience.

Key Responsibilities:
  • Provide Prompt Support: Respond promptly and professionally to customer inquiries via email and phone, ensuring timely resolution of their concerns.
  • Address Customer Issues: Address concerns related to online orders, including lost shipments, stock availability, charge issues, and returns, providing solutions and alternatives as needed.
  • Apply Company Policies: Understand and apply company policies while assisting customers, ensuring consistency and fairness in all interactions.
  • Maintain Accurate Records: Maintain accurate records of customer interactions and issues, enabling effective issue tracking and resolution.
  • Collaborate with Teams: Coordinate with other teams (inventory, logistics, billing) to resolve customer concerns efficiently, ensuring seamless service delivery.
Qualifications:
  • Excellent Communication Skills: Possess excellent written and verbal English communication skills, with the ability to articulate complex ideas simply and effectively.
  • Customer Service Experience: Have previous experience in customer service, preferably in an apparel eCommerce setting, with a proven track record of delivering exceptional results.
  • Strong Understanding: Possess a strong understanding of customer service etiquette, with a professional and empathetic approach, ensuring positive interactions with customers at all times.
  • Organizational Skills: Demonstrate strong organizational and problem-solving skills, with the ability to multitask and handle customer inquiries efficiently.

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