Ecommerce Customer Service Representative

1 day ago

Paranaque City, Calabarzon, Philippines beBeeCustomerService Full time $40,000 - $55,000

Job Title: Customer Service Representative

Job Summary: We are seeking a detail-oriented and organized individual to support our ecommerce customers service and order fulfillment operations.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via email, chat, and phone
  • Process customer orders accurately and efficiently using our ecommerce platform
  • Monitor inventory levels and coordinate with the warehouse team to ensure stock availability
  • Resolve order discrepancies, shipping issues, and returns in a timely manner
  • Provide customers with updates on order status and shipment tracking
  • Collaborate with the logistics team to ensure timely and accurate order fulfillment
  • Maintain detailed and accurate customer records and order information

Qualifications:

  • High school diploma or equivalent; Bachelor's degree in Business Administration, Marketing, or related field preferred
  • Minimum of 2 years of experience in customers service, preferably in an ecommerce or retail environment
  • Strong understanding of order management systems and ecommerce platforms
  • Excellent communication and problem-solving skills
  • Attention to detail and ability to manage multiple tasks simultaneously
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Preferred Skills:

  • Experience with inventory management software
  • Familiarity with shipping carriers and logistics processes
  • Ability to work in a fast-paced, dynamic environment
  • Strong organizational and time management skills

About This Role:

This is a fantastic opportunity for individuals who enjoy working in a fast-paced environment and have excellent communication skills. If you are a detail-oriented and organized individual who is passionate about providing exceptional customer service, we encourage you to apply

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