Ecommerce Support Professional

2 days ago

Paranaque City, Calabarzon, Philippines beBeeCustomer Full time ₱1,000,000 - ₱1,500,000

We're looking for a detail-oriented Customer Service Representative with strong professional writing skills to join our team.

Job Description

As a Customer Service Representative, you will be responsible for responding promptly and professionally to customer inquiries via email and phone. You will address concerns related to online orders, including lost shipments, stock availability, charge issues, and returns.

You will need to understand and apply company policies while assisting customers. This includes maintaining accurate records of customer interactions and issues, coordinating with other teams (inventory, logistics, billing) to resolve customer concerns efficiently, and providing a positive shopping experience by ensuring courteous and effective communication.

Required Skills and Qualifications
  • Excellent written and verbal English communication skills
  • Previous experience in customer service, preferably in an apparel eCommerce setting
  • Strong understanding of customer service etiquette, with a professional and empathetic approach
  • Ability to comprehend and apply company policies accurately
  • Proficiency in email management tools and basic CRM software (experience with Zendesk, eDesk, or similar platforms is a plus)
  • Strong organizational and problem-solving skills
  • Ability to multi-task and handle customer inquiries with efficiency
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