Customer Service Specialist
2 weeks ago
We are looking for a highly skilled and experienced support specialist to help our e-commerce clients understand, utilize, and troubleshoot our testing platform.
The successful candidate will be responsible for delivering exceptional customer service by responding promptly to customer inquiries, troubleshooting technical issues, and offering solutions or escalating when needed.
Required Skills & Qualifications
- Proven experience in merchant support, customer support, or a related role
- Excellent communication and problem-solving skills
- Able to multitask, stay organized, and manage time effectively
- Familiarity with tools like Tableau, Looker, SQL, or BI platforms is a bonus
Why Join Our Team
- Competitive salary and equity packages
- Flexible vacation and PTO
At our company, we're committed to building a diverse and world-class team. We prioritize providing exceptional customer service and strive for excellence in everything we do.
Our Culture & Values
- Put customers first — Be honest and transparent. Always act in the customer's best interest.
- Be helpful — Support teammates, customers, and partners with generosity and kindness.
- Strive for excellence — Commit to being world-class at what you do.
- Build and develop a diverse, world-class team — Hire the best, and invest in feedback and growth.
- Have a perspective — Speak up when you disagree. Everyone is responsible for making us better.
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