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Support Excellence Specialist

1 week ago

Taguig, National Capital Region, Philippines Fusion Markets Full time

Fusion Markets is a leading provider of trading services, dedicated to delivering exceptional client experiences. We are seeking a highly skilled Support Excellence Specialist to join our team and help us continue to exceed our customers' expectations.

About the Role:

As a Support Excellence Specialist, you will be responsible for providing exceptional customer service, handling client inquiries, and resolving issues in a timely manner. Your primary goal will be to ensure that our clients feel valued and supported throughout their trading journey with us.

Key Responsibilities:

  • Provide top-notch customer support via email, chat, and phone.
  • Manage a blended account, offering support to clients and ensuring seamless communication.
  • Handle client inquiries, resolve issues, and maintain a high level of customer satisfaction.
  • Build and maintain strong relationships with clients, understanding their needs and helping them achieve their goals.
  • Collaborate with the internal team to deliver an exceptional client experience and ensure smooth operations.
  • Take initiative to improve client experience by proactively addressing potential concerns and opportunities.
  • Work with minimal supervision, taking ownership of tasks and ensuring client expectations are met.
Benefits:

We offer a competitive salary, a hybrid setup (currently 2 days onsite, the rest work from home), HMO benefits after 1 year of service, quarterly bonuses upon regularization, team-building activities, and other employee engagement initiatives. Plus, a company-provided device to support your work.

Why Choose Us?

We are the perfect environment to grow your career while enjoying great perks. Join us and become a part of our dynamic team