Executive Director of Customer Experience

2 days ago

Taguig, National Capital Region, Philippines beBeeCustomerExperience Full time ₱60,000 - ₱85,000

The Opportunity:

We are seeking a highly skilled and proactive leader to spearhead our customer experience initiative.

This role is responsible for driving team performance, ensuring consistent achievement of service standards and customer satisfaction.

Our ideal candidate is a self-managed leader passionate about delivering exceptional customer experiences and fostering a culture of excellence.

In the past two years, we've experienced significant growth, achieving multi-figure revenue milestones.

Now, we need a driven and knowledgeable leader to join us in taking our customer experience to the next level.

What You Can Expect:
  • A dynamic and innovative work environment
  • A team of experienced professionals with a proven track record of success
  • An opportunity to develop and refine Phone Support processes leveraging data and insights
  • Ongoing training and development to enhance your skills and expertise
Key Responsibilities:
  • Operational Excellence: Establishing and monitoring key performance indicators (KPIs)
  • Quality Assurance: Implementing robust quality control processes
  • Process building: Leveraging data and insights to refine Phone Support processes
  • Team Leadership: Building and mentoring a high-performing team
  • Documentation & Reporting: Maintaining clear records and identifying trends
Core Skills and Competencies:
  • Exceptional Verbal and Written Communication in English
  • Emotional Intelligence and Empathy
  • Critical Thinking and Problem-Solving Mindset
  • Proficiency with Customer Service Tools and Analytics Platforms

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