Problem Resolution Specialist

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.STT GDC Philippines is a joint venture between Globe, Ayala and STT GDC. ST Telemedia Global Data Centres is one of the fastest-growing data centre...

OverviewThe Billing Resolution Specialist plays a crucial role in resolving billing discrepancies and ensuring accurate and timely payment processing. This position requires a strong understanding of billing procedures and excellent communication skills to effectively collaborate with customers and internal teams.ResponsibilitiesAnalyze and resolve billing...

About the RoleAs a Dispute Resolution Specialist at Capgemini Philippines Corp., you will play a crucial role in resolving disputes and deductions, ensuring that our clients receive high-quality and cost-effective customer service.You will be responsible for researching and coding deductions and disputes, collecting proofs of dispute validity, and initiating...

Job DescriptionGlobe Telecom is hiring a seasoned professional to fill the position of Customer Problem Manager. As a member of our team, you'll be responsible for resolving complex customer issues efficiently.We're looking for an individual with exceptional analytical skills and a proven track record of driving business results. Your expertise in process...

Job SummaryVault Outsourcing OPC seeks an experienced Complaint Resolution Specialist to handle customer complaints through the Internal Dispute Resolution (IDR) process. This role requires strong communication skills and the ability to resolve escalated disputes efficiently while ensuring compliance with policies, industry regulations, and company...

Incident ManagementLead the incident management process to ensure timely detection, recording, categorization and resolution of incidents.Coordinate and prioritize incidents to meet SLAs, minimizing downtime and business impact.Ensure proper communication with stakeholders regarding incident status and resolution progress.Provide post-incident reviews to...

GCash Career OpportunitiesWe are looking for a skilled and experienced Technical Problem Solver to join our team. In this role, you will be responsible for identifying, analyzing, and resolving complex technical issues that impact our services.Key ResponsibilitiesAnalyze data and artifacts to identify root causes of technical issues.Develop and implement...

Our PurposeIn everything we do, we treat people right to create a Globe of Good.We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired.

AIA Digital+ Philippines is looking for a highly skilled professional to join its team as an Incident Resolution Specialist. The successful candidate will be responsible for ensuring that incidents are resolved in a timely and efficient manner.The primary objectives of this role are to ensure the smooth and continuous operation of Incident and Problem...

Job SummaryTenet Global Business Center, Inc. is seeking a skilled Claims Resolution Specialist to join our team. The ideal candidate will have a strong understanding of medical claims processing and a proven track record in resolving disputes and appeals.Main Responsibilities:- Validate denial reasons and ensure accurate coding in DCM- Generate appeals...

Job SummaryWe are seeking an experienced and proactive Customer Service Team Leader to manage a team of Customer Service Representatives (CSRs) handling customer, merchant, and rider complaints for our food delivery application. This role ensures the efficient resolution of issues, maintains service quality, and oversees training for merchants on navigating...

About the RoleWe are seeking a skilled Helpdesk Specialist to join our team at Prime@Technology Specialist Inc. As a Helpdesk Specialist, you will be responsible for providing exceptional customer service to our clients.Duties and ResponsibilitiesAnswer Customer Inquiries: Respond to customer calls, emails, and chats to resolve technical issues and provide...

Payroll and Tax Resolution Specialist (CPP)DOXA TalentNegotiableHybrid - Manila 1-3 Yrs Exp Bachelor Full-timeJob DescriptionDescriptionROLE SUMMARYOur client is looking for a Payroll and Tax Resolution Coordinator who will play a critical role in ensuring compliance with payroll and sales tax regulations. This position involves managing the setup of new tax...

At RingCentral, we're looking for a skilled professional to join our team as a Transaction Dispute Resolution Specialist. As part of our efforts to deliver exceptional customer experiences, this role will be responsible for investigating and resolving disputes between customers and our clients.This is a unique opportunity to work with a leading cloud-based...

ResponsibilitiesThe successful candidate will be responsible for:Managing customer complaints and issues through effective communication and problem-solving skills.Coordinating with internal teams to resolve complex customer issues.Identifying and analyzing customer pain points to improve service delivery.Developing and implementing process improvements to...

Job Description:NZeda Technologies, Inc. is seeking a highly skilled Account Resolution Specialist to join our team. In this role, you will be responsible for independently collecting past due invoices from customers and negotiating payment plans.Key Responsibilities:Collect Past Due Invoices: Independently contact customers via phone or email to collect...

We are seeking an Interaction Resolution Specialist to join our team at HCL Technologies Philippines Inc. As a customer-facing professional, you will be responsible for resolving end-user issues efficiently and effectively.Responsibilities:Deliver exceptional customer experiences by resolving issues promptly and professionallyWork independently, meeting...

Unlock Your Potential in a Dynamic RoleAbout Us:At Access Healthcare Services Manila, Inc., we are dedicated to delivering exceptional customer service to the healthcare industry. Our mission is to provide timely and accurate solutions to our clients' needs.Your New Role:We are seeking a highly skilled Healthcare Account Resolution Specialist to join our...

Datacom Manila, National Capital Region, PhilippinesHere at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for the communities we live in whilst embodying a culture of trust and respect for employees and customers alike.CultureDatacom is one of Australia and New Zealand's largest suppliers...

About FliffWe are a pioneering sports gaming company that provides sports fans with fun, engaging, and free-to-play alternatives to real money gaming. Our flagship social sportsbook experience includes sweepstakes promotions and loyalty rewards.Job SummaryWe are seeking an experienced Payments Specialist to join our team. The successful candidate will...