Order Management Expert

20 hours ago

Makati City, National Capital Region, Philippines beBeeCustomer Full time $40,000 - $60,000
Order Management Expert

As an Order Management Expert, you will be responsible for managing queues and cases from start to finish. This includes answering customer inquiries completely and accurately, entering orders manually into SAP, and ensuring that electronic orders flow into the system as intended.

  • Manage queues and cases (customer orders and inquiries)
  • Accurately enter orders manually into SAP
  • Ensure that electronic orders flow into the system as intended

Additionally, you will need to resolve order conflicts (pricing, terms, products) and monitor orders through shipment. This requires strong analytical skills and the ability to work effectively in a fast-paced environment.

  • Resolve order conflicts (pricing, terms, products)
  • Monitor orders through shipment

You will also be responsible for ensuring order fulfillment (stock availability, order status, document requests), correcting EDI or Electronic order errors to root-cause, and handling complex customers and critical tasks that require collaboration between multiple departments.

  • Ensure order fulfillment (stock availability, order status, document requests)
  • Correct EDI or Electronic order errors to root-cause
  • Handle complex customers and critical tasks
Required Skills and Qualifications

To be successful in this role, you will need to have:

  • A Bachelor's degree or equivalent
  • 4-7 years of experience in Customer Service, Order Management or Supply Chain roles
  • Order Management or Supply Chain Management experience required
  • Small group project or process improvement initiative
  • At least 2 years experience in a BPO or shared services environment working with Asia, Australia, Europe, South Africa, Latin America or North America market
Benefits

As an Order Management Expert at Continental, you can expect:

  • Work effectively in teams, including multi-disciplinary teams
  • Demonstrates even-tempered, tactful, considerate and pleasant behavior
  • Presents and maintains a professional demeanor
  • Self-starter, able to determine work steps based on management direction
  • Takes initiative and asks clarifying questions as necessary
  • Maintains composure in a fast-paced, rapidly changing environment
  • Consistently exhibits sound professional judgment
  • Ability to identify and analyze issues, prioritize and quickly recommend and implement appropriate solutions
  • Demonstrated ability to achieve successful outcomes in handling difficult situations, customers and suppliers

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