Order Management Analyst
1 day ago
Manage queues and cases (customer orders and inquiries) from
Answer customer inquiries completely and accurately.
Accurately enter orders manually into SAP.
Ensure that electronic orders flow into the system as intended.
Resolve order conflicts (pricing, terms, products) and monitor orders through shipment.
Ensure order fulfillment (stock availability, order status, document requests, etc.).
Correct EDI or electronic order errors to root cause.
Handle specialized customers and tasks with specific instructions and requirements.
Handle simple claims like under-shipping, over-shipping, customer errors requiring straightforward credit/debit or return.
Handle more complex claims like annual returns and freight claims.
Answer inbound calls for routine inquiries.
Make outbound calls for routine inquiries, verification, clarification, etc.
Understand and effectively recommend products and solutions to customers. Offer alternative products or solutions to meet customers' needs. If something is stocked out, offer comparable specifications to meet customer requirements. Use catalogs and software to provide recommendations and solutions for unique inquiries.
Perform SAP transactions to log, check order status, quote prices and availability, and provide product information.
Coordinate with departments such as pricing, supply chain, master data to fully answer customer inquiries.
Function as a universal backup for specialized accounts/tasks.
Resolve complaints and conflicts to maintain customer satisfaction. Communicate issues to management and work to resolve disputes within company policies.
Identify new ways to add value to customer services. Collaborate with departments to improve customer experience.
Identify process improvement opportunities and lead projects for implementation.
Own and maintain work instruction documents annually.
Familiarize with customer service technology infrastructure to optimize processes and satisfaction.
Your profileBachelor's degree or equivalent.
2-5 years of experience in Customer Service, Order Management, or Supply Chain roles.
Experience in Order Management or Supply Chain Management required.
Experience in small group projects or process improvements.
At least 2 years experience in a BPO or shared services environment working with international markets.
Our offerReplacement of Joy Ramos, promoted to Order Management Specialist effective March 15, 2025.
Ready to drive with Continental? Fill in the online application.
About usGlobal Business Services Manila supports global stakeholders including NAR and EuroAsia markets.
Legal Entity: Continental Global Business Services Manila, Inc.
#J-18808-Ljbffr-
Order Management Analyst
2 weeks ago
Makati City, National Capital Region, Philippines Continental Full timeManage queues and cases (customer orders and inquiries) from Salesforce.com. Answer customer inquiries completely and accurately. Accurately enter orders manually into SAP. Ensure that electronic orders flow into the system as intended. Resolve order conflicts (pricing, terms, products) and monitor orders through shipment. Ensure order fulfillment (stock...
-
Order Management Specialist
2 days ago
Makati City, National Capital Region, Philippines beBeeOrder Full time $60,000 - $90,000Order Management ProfessionalWe are seeking a detail-oriented Order Management Professional to join our team. As an Order Management Professional, you will be responsible for managing queues and cases from Salesforce.com, answering customer inquiries, entering orders into SAP, and ensuring order fulfillment.Key Responsibilities:Manage queues and cases from...
-
Order Management Expert
16 hours ago
Makati City, National Capital Region, Philippines beBeeCustomer Full time $40,000 - $60,000Order Management ExpertAs an Order Management Expert, you will be responsible for managing queues and cases from start to finish. This includes answering customer inquiries completely and accurately, entering orders manually into SAP, and ensuring that electronic orders flow into the system as intended.Manage queues and cases (customer orders and...
-
Order Management Specialist
16 hours ago
Makati City, National Capital Region, Philippines beBeeOrderManagement Full time ₱800,000 - ₱1,200,000Order Management ExpertThe role of an Order Management Expert involves overseeing the entire order process from receipt to fulfillment. This includes managing queues and cases, answering customer inquiries, and resolving any conflicts that may arise.Manage queues and cases effectively to ensure timely order fulfillment.Analyze customer inquiries to provide...
-
Order Management Manager
2 days ago
Makati City, National Capital Region, Philippines ADVANCE Full timeOverviewAs a member of the Revenue Operations team, the Order Management Manager will support the Sales organization by fulfilling business requests and/or account orders. This role will ensure compliance with all company and business policies while administering all account openings and modifications. We are looking for a candidate who is independent,...
-
Order Management Specialist
1 day ago
Makati City, National Capital Region, Philippines Continental Full time' Manage queues and cases (customer orders and inquiries) from Answer customer inquiries completely and accurately Accurately enter orders manually into SAP. Ensures that electronic orders flow into the system as intended. Resolve order conflicts (pricing, terms, products) and monitors orders through shipment.• Ensure order fulfillment (stock...
-
Order Management Specialist
7 days ago
Makati City, National Capital Region, Philippines beBeeCustomer Full timeAt SC Johnson, we are committed to creating a better future for the planet, our customers, and our employees. As a key member of our Customer Fulfillment team, you will play a vital role in ensuring timely and accurate delivery of customer orders.The ideal candidate will have a strong background in customer service and logistics, with excellent communication...
-
Order Management Assistant
4 weeks ago
Makati City, National Capital Region, Philippines Different Technologies Pty Ltd. Full timeJOB OVERVIEWAs an Order Management Assistant, you will be a trusted advisor and expected to support multiple team members, proactively and effectively within the business. To be successful in this role, you will be expected to understand the business, and demonstrate a high level of business acumen and exceptional organizational skills, which will contribute...
-
Sales Order Administration Manager
1 day ago
Makati City, National Capital Region, Philippines beBeeOrder Full time ₱800,000 - ₱1,200,000Job OverviewAs a key member of the Revenue Operations team, you will play a pivotal role in supporting the Sales organization by fulfilling business requests and account orders. Your primary responsibility will be to ensure compliance with all company and business policies while administering all account openings and modifications.Your Key...
-
Senior Order Fulfillment Manager
1 day ago
Makati City, National Capital Region, Philippines beBeeOrderManagement Full time ₱800,000 - ₱1,200,000Job TitleA senior role is available to manage the fulfillment of business requests and account orders, ensuring compliance with company policies.This position requires a candidate who can work independently, be dynamic, meticulous, a fast learner, have good communication skills, and be able to work in a fast-paced environment.About the RoleThe ideal...
