IT Technical Specialist

23 hours ago

Tarlac City, Central Luzon, Philippines beBeeTechnical Full time $40,000 - $60,000

About Our IT Support Role:

We are seeking a skilled IT support specialist to join our team. As an IT support specialist, you will be responsible for providing technical assistance and support to end-users. You will troubleshoot and resolve hardware, software, and network-related issues promptly and effectively.

Responsibilities will include remotely installing, configuring, and maintaining computer systems, mobile devices, software, printers, and peripherals to ensure optimal performance and security. You will also manage system user accounts and access permissions, ensuring data security and compliance with company policies.

In addition, you will log, manage, and respond to IT support tickets and inquiries via various channels, such as email, phone, or ticketing systems, and document solutions and resolutions. You will provide training and guidance to end-users on IT tools, applications, and best practices to enhance their productivity and technical proficiency.

Finally, you will collaborate with the IT team to implement IT projects, upgrades, and system improvements, contributing to the overall efficiency of IT operations. You will stay updated with the latest technology trends and advancements in IT support, continuously enhancing your technical skills and knowledge.

  • Qualifications:
  • Possess a degree in Information Technology/Computer Science or a related field.
  • A minimum 3-5 years prior experience providing support in three or more of the following areas: Windows 10/11, M365, Active Directory/Azure AD, SharePoint, Teams, and Xero.
  • Experience with remote support and management applications (e.g., TeamViewer, AnyDesk, VNC) and help desk software (e.g., Freshdesk, Zendesk, Jira).
  • Proficiency with Microsoft Office products, particularly Excel.
  • Possess strong attention to detail and problem-solving skills.
  • Well-developed English written and verbal communication skills.

What We Offer:

The successful candidate will have the opportunity to work in a dynamic and supportive team environment. You will have access to ongoing training and professional development opportunities to enhance your skills and knowledge.

Join our team and take your IT career to the next level

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