Learning Experience Advocate

2 days ago

Manila, National Capital Region, Philippines beBeeSupport Full time $45,000 - $60,000
Job Description:

The successful candidate will serve as the primary point of contact for learners and trainers, providing exceptional support through live chat, email, text, and phone.

Responsibilities include troubleshooting and resolving service or product issues by identifying root causes and providing timely solutions, collaborating with cross-functional teams to escalate and resolve complex cases, proactively engaging new and prospective learners to drive activation and utilization across multiple communication channels, collecting and reporting learner and trainer insights to internal stakeholders to help shape product and experience enhancements, and ensuring consistent follow-up and communication with learners and trainers to verify issue resolution and satisfaction.

Requirements:
  • 1–2+ years of experience in customer success, client services, or another learner-facing support role.
  • Strong written and verbal communication skills, with a natural ability to deescalate, empathize, and build trust.
  • Exceptional organizational skills and attention to detail—able to manage multiple conversations and priorities with care.
  • Demonstrated ability to think critically, troubleshoot issues, and contribute to process improvements.
  • Proficiency with CRM tools (HubSpot preferred), chat systems, and Microsoft Office (especially Excel).
  • Tech-savvy and adaptable—comfortable navigating new platforms in a fast-moving, startup environment.
  • Brings initiative and a learner-centered mindset, with a focus on continually improving the experience for learners and trainers alike.
Benefits:
  • Be part of a purpose-driven company focused on skill-building and equity in the workplace.
  • Thrive in a culture that values creativity, authenticity, and collaboration.
  • Work with a high-energy team committed to making a real difference.
  • Enjoy flexible remote work and a team that celebrates wins together.

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