Technical Support Specialist

5 hours ago

Manila, National Capital Region, Philippines beBeeEngineer Full time ₱5,000,000 - ₱9,999,999

Job Summary

A technical professional will assist in the support of customers and internal personnel. This role requires knowledge of engineering principles and techniques, with a focus on assigned products.

Main Responsibilities

  • Respond to customer inquiries via various communication channels to provide technical assistance regarding company products.
  • Complete technical requests, including product and application troubleshooting and product selection.
  • Coordinate technical data for use with computer programs as necessary for customer and applications.
  • Update online product information, interchange tools, and product FAQs.
  • Assist in updating product information for distributor systems.
  • Handle departmental routines promptly and report any problems to the supervisor.
  • Prepare reports on status of activities, projects, and initiatives assigned in defined timeframes or as requested.
  • Follow established ethics and environmental guidelines.

Required Skills and Qualifications

  • Bachelor's degree in Mechanical, Industrial, or Electrical Engineering.
  • Proficiency in English language; proficiency in other languages is an asset.
  • Knowledge of power transmission products relating to their use and/or manufacture is an asset.
  • PC literate; Microsoft Office user skills required; Access skills are an asset.
  • Good communication and interpersonal skills are essential.
  • Able to read and interpret blueprints as well as tolerance schemes.
  • Relational database and/or Oracle experience is an asset.

Benefits and Opportunities

  • Gain valuable experience in the field of engineering support.
  • Develop strong technical and problem-solving skills.
  • Work in a collaborative environment with experienced professionals.

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