Customer Service Operations Manager

22 hours ago


General Santos, Soccsksargen, Philippines beBeeLeadership Full time $50,000 - $80,000
Job Overview

We are seeking a customer service leader who can drive success in our support teams. The ideal candidate will have experience motivating and mentoring agents to deliver exceptional service for e-commerce brands.

Key Responsibilities
  • Lead and monitor agent performance to meet key performance indicators (KPIs).
  • Conduct regular coaching sessions and provide personalized guidance.
  • Evaluate performance bi-annually and recommend growth opportunities.
Requirements
  • Full-time position, Monday to Friday, US PST time zone.
  • Personal computer with at least an i5 processor and minimum 20 Mbps internet speed.
Why Work With Us
  • Performance bonuses.
  • Health insurance.
  • Paid time off.
  • Year-end bonus.


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