Fire Alarm Service Operations Manager

2 days ago

General Santos, Soccsksargen, Philippines beBeeFireAlarm Full time ₱800,000 - ₱1,300,000
Fire Alarm Service Manager Job Description

We are seeking a highly organized Fire Alarm Service Manager to lead our service department. This role is responsible for managing service operations, coordinating technicians, and ensuring prompt responses to customer inquiries.

The ideal candidate will have strong problem-solving skills, experience in fire alarm systems, and the ability to diagnose issues remotely to determine the best course of action.

Responsibilities:
  • Answer customer inquiries and assist with fire alarm-related issues
  • Respond to off-hours answering service calls to ensure emergency service needs are met
  • Schedule service calls based on priority and availability
  • Coordinate and schedule technicians to ensure efficient deployment of resources
  • Respond to customer emails regarding service requests, inquiries, and follow-ups
  • Provide customers with timely notifications and updates on service status
  • Assess fire alarm system issues remotely to determine whether a technician needs to be dispatched
  • Make informed decisions on which technician to schedule based on the complexity of the issue
  • Maintain detailed service records to ensure compliance with industry standards
Requirements:
  • Proven experience in fire alarm systems and troubleshooting technical issues
  • Strong organizational and problem-solving skills with the ability to manage multiple tasks
  • Excellent communication skills, both verbal and written
  • Ability to diagnose issues remotely and provide appropriate solutions
  • Experience in coordinating technicians and managing service schedules
  • Familiarity with fire alarm industry regulations and compliance standards
  • Knowledge of service management tools or scheduling software is a plus
Benefits:

This role offers a competitive salary, excellent benefits package, and opportunities for professional growth and development.

As a Fire Alarm Service Manager, you will play a critical role in delivering exceptional service to our customers and contributing to the success of our business.

About Us:

We are a leading provider of fire alarm services, committed to delivering high-quality solutions and exceptional customer service.

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