Customer Service Representative

2 days ago

General Santos, Soccsksargen, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000
Job Description

We are seeking a highly skilled and experienced Customer Service Representative to join our team.

This is an opportunity to work with a diverse portfolio of well-known clients, handling inbound and outbound customer service initiatives.

You will handle incoming inquiries, proactively reach out to existing customers, and promote new products and services all while delivering exceptional service.

This role involves working independently as part of a remote team, requiring strong proficiency in English, both written and spoken.

Key Responsibilities
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
Requirements
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work-from-home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • High-speed internet connection.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.
Benefits
  • Flexible work environment with opportunities for growth and development.
  • Chance to work with a diverse portfolio of well-known clients.
  • Opportunity to develop your skills and expertise in customer service.
Others

Please note that this job requires a high level of professionalism and confidentiality. Candidates must have a strong commitment to customer satisfaction and be able to work independently as part of a remote team.

This job description is intended to convey the essential duties and responsibilities required of the position. However, it is not an exhaustive list of tasks, and other duties may be assigned by management as needed.

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