Technical Support Engineer

3 weeks ago

Pasay, National Capital Region, Philippines LBC Express, Inc. Full time

Location: Two E-Com Center, Harbor Drive, Pasay City

Work Setup: On-site

The TSE will provide mid-level technical support across all LBC branches, hubs, and offices. This includes addressing escalations from Tier 1 support, resolving issues through remote troubleshooting and onsite assistance, and ensuring timely resolution of service requests based on ITIL best practices. The role also plays a vital part in infrastructure readiness for branch expansion initiatives.

Key Responsibilities

  • Troubleshoot software, hardware, and connectivity issues with minimal supervision
  • Resolve tickets escalated by the Service Desk within SLA timelines
  • Provide guidance to end-users on systems, applications, and updates
  • Ensure audit-ready documentation aligned with ITIL processes
  • Collaborate with internal teams and external vendors for issue resolution
  • Utilize ticketing and endpoint management tools effectively
  • Support IT governance, data privacy, and compliance efforts
  • Coordinate compliance with documentation and approval protocols
  • Qualifications:
  • Graduate of Information Technology, Computer Engineering, or any related technical course
  • At least 6 months of relevant work experience in IT support or a similar role

Key Skills
  • Proficiency in troubleshooting Windows/macOS environments and Microsoft 365
  • Familiarity with ITSM and endpoint management systems such as OSTicket, Freshservice, Jira, ServiceNow, SOTI, and ManageEngine
  • Strong communication, problem-solving, and customer service skills

Think you're the right fit? Apply now and be part of a company that delivers service with a heart for over 75 years
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