Health Share Ambassador

5 days ago

Makati City, National Capital Region, Philippines beBeeCustomerService Full time ₱250,000 - ₱350,000

Job Overview:

We are seeking a Contact Center Associate to join our team. The ideal candidate will have excellent communication and problem-solving skills, with the ability to work independently and as part of a team.

Responsibilities:

  • Answer incoming calls from members and providers, and follow up with outbound calls as necessary.
  • Resolve general member and provider issues by phone or email.
  • Identify and escalate issues as necessary.
  • Recognize and document trends or problems that may arise in operations and alert management when needed.
  • Provide accurate health sharing information and service to members and providers.

Requirements:

  • High School Diploma and/or GED required
  • At least 1 year of customer service experience required
  • Healthcare experience preferred (reviewing and/or verifying medical records)

Skills and Qualifications:

  • Critical thinking and problem-solving skills
  • Self-motivated, goal-oriented individual
  • Excellent written, verbal, and interpersonal communication skills
  • Work independently and in a team environment

Benefits:

  • HMO with 1 free dependent upon hire
  • Life Insurance
  • 10% Night Differential
  • 20 PTO credits annually
  • VL and SL cash conversion

Other Opportunities:

  • Annual Performance-Based Merit Increases and Employee Recognition
  • Great Company Culture
  • Career Growth and Learning
  • A laptop will be provided by the company

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