
Home Health Care Operations Lead
4 days ago
As a seasoned professional, you will lead the daily operations of our Home Health Care initiative, ensuring seamless service delivery and continuous improvement. Your expertise in performance management, client communication, and staff development will be instrumental in driving excellence in our healthcare solutions.
To excel in this role, you will need to possess strong leadership skills, excellent communication and problem-solving abilities, and a deep understanding of Home Health RCM and OASIS documentation. Additionally, you will require proficiency in Google Workspace, Microsoft Office, and relevant billing systems.
Responsibilities:- Lead daily operations and monitor performance to ensure adherence to SLAs and quality standards
- Manage escalations professionally and promptly
- Distribute workload efficiently and track productivity, quality, and turnaround time
- Coach and develop team members to reach performance goals and foster career growth
- Drive continuous improvement initiatives to enhance processes and service delivery
Key Performance Metrics include:
- SLA and quality compliance
- Client satisfaction and retention
- Team productivity and efficiency
- Coaching impact and employee engagement
- Process improvement implementation
Qualifications for this role include:
- Bachelor's degree in Nursing, Healthcare, Business, or related field
- Minimum 3 years of leadership experience in healthcare BPO or RCM operations
- Strong knowledge of Home Health RCM and OASIS documentation
- Excellent communication, problem-solving, and stakeholder management skills
- Proven experience in team coaching and performance tracking
- Proficiency in Google Workspace, Microsoft Office, and relevant billing systems
We are looking for professionals who share our values of Leadership, Excellence, and Innovation, and are passionate about delivering exceptional results in a fast-paced healthcare environment.
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