Global Operations Director

2 days ago

Manila, National Capital Region, Philippines beBeeExecutive Full time $1,200,000 - $1,500,000

We are seeking an experienced executive to spearhead and optimize our global business process outsourcing operations across multiple international locations and client engagements.

  • Lead large-scale global BPO operations across diverse client accounts and geographical regions, ensuring seamless service delivery.
  • Oversee global financial performance, cost control, and data management specific to outsourcing call center and back-office operations, guaranteeing profitability and efficiency across all global engagements.
  • Develop and implement globally aligned operational strategies approved by executive management, driving growth and success worldwide.
Responsibilities
  • Collaborate with global stakeholders (internal teams, clients, partners) to align on operational activities, set strategic global goals, and ensure efficient service delivery.
  • Provide leadership and constructive feedback to global and regional operational teams across different departments and cultural backgrounds, promoting a culture of excellence.
  • Evaluate the efficiency of global BPO processes against organizational objectives and client KPIs, implementing improvements and best practices worldwide.
Qualifications
  • A bachelor's degree or above is preferred, with a strong focus on business administration and operations management.
  • 15+ years of progressive leadership experience in global BPO operations and Customer Experience Management for international markets, with a proven track record of success.
  • Strong negotiation and global business management skills, including experience managing international contracts and client relationships, ensuring mutual benefit and satisfaction.

This role requires a highly detail-oriented, productive, accountable, and able to work under tight deadlines when needed in a global and matrixed environment. The ideal candidate will possess a strategic global mindset, the ability to navigate complex international environments, and the communication skills to convey insights and recommendations effectively to diverse global stakeholders.

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