
Operations Director
5 days ago
Operations Director - US Member/Participant Processing
Operations Director - US Member/Participant ProcessingLocation: Cebu, Manulife Business Processing Services; Manila, Manulife Business Processing Services
Type: Full-time
Posted: Yesterday
Application deadline: August 1, 2025 (7 days remaining)
Job requisition ID: JR
The role is accountable for the strategic leadership of the Retirement Operations Services within Manulife Business Processing Services ("MBPS") for a growing team covering Member/Participant Processing. The role reports locally to MBPS management and functionally to the Global Heads of Retirement Operations for GWAM.
The Retirement Operations Director is expected to work closely with global functional leaders to support daily processing and transformation initiatives. The global Retirement Ops has initiated a multi-year transformation journey focusing on digitization, automation, increased straight-through processing, and leveraging our global hub for end-to-end functions.
Position Responsibilities:
- Lead daily business relationships and oversee services, with a strong record in global cross-functional collaboration.
- Escalate and resolve operational issues promptly to ensure seamless service delivery.
- Integrate work across teams, ensuring outputs meet SLAs and quality standards.
- Develop and implement procedures and policies, ensuring proper execution by teams.
- Enhance service capabilities through expertise in investment products, operational excellence, and transformation strategies.
- Build credibility and relationships with business partners and clients to ensure customer-centric outcomes.
- Manage and develop team capabilities, including hiring, performance management, and governance adherence.
Qualifications:
- 8+ years in Retirement Operations and/or Wealth Management within a broad matrix organization (Finance, Banking, Shared Services, BPO, etc.), with influence and impact skills.
- Strong leadership experience (5+ years) at senior manager or director level in managing professional staff.
- Experience working across multiple geographies and time zones, with excellent interpersonal skills.
- Proven track record in client services and problem resolution.
- High analytical and problem-solving skills, capable of handling complex financial issues.
- Proactive in issue anticipation and risk management.
Benefits of joining us:
- Opportunities for learning and career growth.
- Supportive, flexible, and inclusive work environment.
- Global team support to shape your future.
About Manulife and John Hancock
Manulife Financial is a global leader in financial services, helping people make decisions easier and live better. Learn more at .
Equal Opportunity Employer
Manulife values diversity and is committed to inclusive hiring practices, ensuring fair recruitment, retention, promotion, and compensation without discrimination based on race, ethnicity, gender, age, or other protected characteristics.
We prioritize removing barriers to equal employment access. For reasonable accommodation requests during recruitment, contact: .
Work Modality: Hybrid
#J-18808-Ljbffr-
Operations Director
13 hours ago
Manila, National Capital Region, Philippines Manulife Insurance Malaysia Full timeOperations Director - US Member/Participant ProcessingOperations Director - US Member/Participant ProcessingLocation: Cebu, Manulife Business Processing Services; Manila, Manulife Business Processing ServicesType: Full-timePosted: YesterdayApplication deadline: August 1, days remaining)Job requisition ID: JR The role is accountable for the strategic...
-
Operations Director
1 hour ago
Manila, National Capital Region, Philippines beBeeoperations Full time ₱1,500,000 - ₱2,000,000**Job Overview**We are seeking an experienced Operations Director to oversee daily operations management, ensure financial performance, and enhance customer service. The successful candidate will optimize operational efficiency, lead teams, and drive the organization towards its goals.About This RoleThis is a key leadership position that requires strong...
-
Restaurant Operations Director
5 days ago
Manila, National Capital Region, Philippines beBeeRestaurant Full timeRestaurant Operations DirectorThe Restaurant Operations Director oversees the smooth functioning of our restaurants, ensuring exceptional customer experiences through effective service delivery and efficient financial management.Develops store strategies to increase customer loyalty, optimize profitability, and meet sales goals by recruiting, training,...
-
Warehouse Operations Director
2 days ago
Manila, National Capital Region, Philippines beBeeInventory Full time ₱900,000 - ₱1,200,000Job Title: Inventory Operations DirectorWe are seeking an experienced Inventory Operations Director to oversee the day-to-day inventory management activities.Key Responsibilities:Oversight of overall warehouse operations, ensuring seamless execution and meeting business objectives.Development and implementation of strategic plans to optimize warehouse...
-
Securities Operations Director
2 hours ago
Manila, National Capital Region, Philippines TASQ Full timeOverview Work Setup: Onsite (BGC Taguig) Schedule: Nightshift Securities Operations Director to manage teams within their Wealth and Investment Management Operations, in Manila. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire...
-
Securities Operations Director
5 hours ago
Manila, National Capital Region, Philippines TASQ Full timeOverviewWork Setup: Onsite (BGC Taguig)Schedule: NightshiftSecurities Operations Director to manage teams within their Wealth and Investment Management Operations, in Manila. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire...
-
Director Sales Marketing Operations
2 hours ago
Manila, National Capital Region, Philippines Yapster e-Insurance Brokers Full time2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Yapster e-Insurance is a well-established Makati-based non-life insurance broker that delivers a broad range of products. The company focuses on customer empowerment, convenience, and service excellence, backed by decades of experience. Yapster...
-
Operations Director
4 weeks ago
Manila, National Capital Region, Philippines Private Advertiser Full timeAre you a results-driven BPO leader with a proven track record of operational excellence and people-first leadership? Our client, a growing mid-sized BPO company, is on the lookout for a hands-on Operations Director who thrives in fast-paced environments and leads by example. What We're Looking ForThe ideal candidate brings tangible accomplishments and solid...
-
Operations Director
2 weeks ago
Manila, National Capital Region, Philippines Private Advertiser Full timeAre you a results-driven BPO leader with a proven track record of operational excellence and people-first leadership? Our client, a growing mid-sized BPO company, is on the lookout for a hands-on Operations Director who thrives in fast-paced environments and leads by example. What We're Looking For The ideal candidate brings tangible accomplishments ...
-
Director _Contact Center Operations
5 days ago
Manila, National Capital Region, Philippines AVENSYS CONSULTING INC. Full timeJob Description Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a...