Operations Director

3 weeks ago

Manila, National Capital Region, Philippines Manulife Insurance Malaysia Full time

Operations Director - US Member/Participant Processing

Operations Director - US Member/Participant Processing

Location: Cebu, Manulife Business Processing Services; Manila, Manulife Business Processing Services

Type: Full-time

Posted: Yesterday

Application deadline: August 1, days remaining)

Job requisition ID: JR

The role is accountable for the strategic leadership of the Retirement Operations Services within Manulife Business Processing Services ("MBPS") for a growing team covering Member/Participant Processing. The role reports locally to MBPS management and functionally to the Global Heads of Retirement Operations for GWAM.

The Retirement Operations Director is expected to work closely with global functional leaders to support daily processing and transformation initiatives. The global Retirement Ops has initiated a multi-year transformation journey focusing on digitization, automation, increased straight-through processing, and leveraging our global hub for end-to-end functions.

Position Responsibilities:

  • Lead daily business relationships and oversee services, with a strong record in global cross-functional collaboration.
  • Escalate and resolve operational issues promptly to ensure seamless service delivery.
  • Integrate work across teams, ensuring outputs meet SLAs and quality standards.
  • Develop and implement procedures and policies, ensuring proper execution by teams.
  • Enhance service capabilities through expertise in investment products, operational excellence, and transformation strategies.
  • Build credibility and relationships with business partners and clients to ensure customer-centric outcomes.
  • Manage and develop team capabilities, including hiring, performance management, and governance adherence.

Qualifications:

  • 8+ years in Retirement Operations and/or Wealth Management within a broad matrix organization (Finance, Banking, Shared Services, BPO, etc.), with influence and impact skills.
  • Strong leadership experience (5+ years) at senior manager or director level in managing professional staff.
  • Experience working across multiple geographies and time zones, with excellent interpersonal skills.
  • Proven track record in client services and problem resolution.
  • High analytical and problem-solving skills, capable of handling complex financial issues.
  • Proactive in issue anticipation and risk management.

Benefits of joining us:

  • Opportunities for learning and career growth.
  • Supportive, flexible, and inclusive work environment.
  • Global team support to shape your future.

About Manulife and John Hancock

Manulife Financial is a global leader in financial services, helping people make decisions easier and live better. Learn more at

Equal Opportunity Employer

Manulife values diversity and is committed to inclusive hiring practices, ensuring fair recruitment, retention, promotion, and compensation without discrimination based on race, ethnicity, gender, age, or other protected characteristics.

We prioritize removing barriers to equal employment access. For reasonable accommodation requests during recruitment, contact:

Work Modality: Hybrid

#J-18808-Ljbffr

  • Operations Director

    4 weeks ago

    Manila, National Capital Region, Philippines Manulife Insurance Malaysia Full time

    Operations Director - US Member/Participant Processing Operations Director - US Member/Participant Processing Location: Cebu, Manulife Business Processing Services; Manila, Manulife Business Processing Services Type: Full-time Posted: Yesterday Application deadline: August 1, 2025 (7 days remaining) Job requisition ID: JR The role is accountable for...

  • Director of Operations

    2 weeks ago

    Manila, National Capital Region, Philippines IntouchCX Full time $104,000 - $130,878 per year

    About the JobAre you looking for an exciting new challenge? IntouchCX is looking for youAs one of the world's leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.We're hiring a Director of Operations to be...

  • Director of Operations

    2 weeks ago

    Manila, National Capital Region, Philippines BettingJobs Full time

    Get AI-powered advice on this job and more exclusive features. Direct message the job poster from BettingJobs Recruitment Consultant at Bettingjobs.com BettingJobs is working with a well established gaming brand seeking to expand their senior team based in Manila with the addition of a Director of Operations. The Director of Operations ensures that...

  • Operations Director

    1 week ago

    Manila, National Capital Region, Philippines beBeeProjectManagement Full time ₱15,600 - ₱18,000

    Job Title: Operations DirectorWe are seeking a seasoned Operations Director to oversee multiple projects, ensuring timely delivery and stakeholder satisfaction.Coordinate teams, partners, and stakeholders on goals and scope.Build and update timelines, status reports, and documents.Identify risks early, mitigate blockers, and escalate when necessary.Leverage...

  • Director of Operational Support

    1 week ago

    Manila, National Capital Region, Philippines beBeeAdministrative Full time ₱30,000 - ₱40,000

    Support the Managing Director in Day-to-Day Operations and Strategic ExecutionThis role involves providing administrative, operational, and communication support to the Managing Director.About the JobManage the Managing Director's calendar, track tasks, and handle correspondence.Assist with day-to-day store operations and head office functions, including...

  • Director of Operational Excellence

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeOperations Full time ₱3,500,000 - ₱4,500,000

    Job OverviewWe are seeking a highly skilled and experienced professional to assume the role of Senior Director of Operations. This individual will be responsible for overseeing the day-to-day operations of our organization, ensuring that all activities are carried out in a smooth and efficient manner.Key Responsibilities:Coordinate and liaise with executive...

  • Senior Operations Director

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeSenior Full time $100,000 - $140,000

    Job Title: Senior Operations DirectorThis is an exciting opportunity to lead our operations team as Senior Operations Director. In this role, you will oversee daily operations across various departments, ensuring seamless functioning and driving business growth.Develop and execute strategic plans to boost efficiency and profitability.Manage client...

  • Director of Operations and Logistics

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeOperations Full time $150,000 - $200,000

    Director of Operations and LogisticsThe Director of Operations and Logistics oversees the strategic direction and daily operations of our logistics team. This role ensures operational efficiency, safety, and compliance with international maritime regulations.Key Responsibilities:Operational Leadership: Direct, coordinate, and supervise all operational...

  • Securities Operations Director

    3 weeks ago

    Manila, National Capital Region, Philippines TASQ Full time

    Overview Work Setup: Onsite (BGC Taguig) Schedule: Nightshift Securities Operations Director to manage teams within their Wealth and Investment Management Operations, in Manila. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire...

  • Securities Operations Director

    3 weeks ago

    Manila, National Capital Region, Philippines TASQ Full time

    OverviewWork Setup: Onsite (BGC Taguig)Schedule: NightshiftSecurities Operations Director to manage teams within their Wealth and Investment Management Operations, in Manila. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire...