Business Director

4 days ago

Manila, National Capital Region, Philippines WHR Global Consulting Full time ₱1,500,000 - ₱3,000,000 per year

WHR Global Consulting is hiring a Full time Business Director role in Taguig, NCR. Apply now to be part of our team.

Job summary:

  • Flexible hours available
  • More than 4 years of relevant work experience required for this role

POSITION TITLE: Business Transformation Director

WORK LOCATION: Sibulan, Negros Oriental (Must be willing to relocate)

WORK SETUP: Onsite, Rotating Shift

REPORTS TO: Executive Leadership

EMPLOYMENT TYPE: Full Time, Senior Leadership Role

REQUIRED QUALIFICATIONS:

  • Bachelor's degree or higher in Business, Management, or a related field; equivalent experience may be considered.
  • 10+ years of experience in business transformation, process improvement, or operational strategy within financial services.
  • Demonstrated success in leading large-scale transformation programs in global or multi-regional settings.
  • Hands-on experience with RPA platforms and digital automation technologies.
  • Deep understanding of AI technologies such as machine learning, NLP, and data science.
  • Strong knowledge of change management methodologies (e.g., PROSCI, ADKAR).
  • Experience working in BPO or shared services environments.
  • Excellent communication and stakeholder management skills with the ability to influence at C-level.

PREFERRED QUALIFICATIONS:

  • Lean Six Sigma (Black Belt) or Agile certification.
  • Experience implementing emerging technologies in customer operations.
  • Exposure to behavioral science, organizational psychology, or culture change initiatives.
  • Track record of innovation in customer experience and service delivery.
  • Experience working with global platforms and tools such as: Northridge (Loan System), LPC (Lease System), NICE (Call Center Platform), Call Miner (Quality Assurance System), ClickUp (Work Management), and FiServ (Card Operations)

SOFT SKILLS & LEADERSHIP QUALITIES:

  • Strategic thinker and visionary leader
  • High adaptability to change and ambiguity
  • Strong decision-making and analytical skills
  • Excellent mentoring, coaching, and people development abilities
  • Energetic, forward-thinking, and results-oriented

KEY RESPONSIBILITIES:

  • Strategize, lead, and oversee business transformation programs aligned with long-term company goals.
  • Build a new transformation department, including structure, team development, and governance models.
  • Lead cross-functional, global teams to identify and implement process improvements and operational enhancements.
  • Drive adoption of digital technologies, including Robotic Process Automation (RPA), AI, and business intelligence.
  • Establish a culture of continuous improvement by embedding Lean, Six Sigma, and Agile methodologies.
  • Partner with C-suite leaders, regional heads, and functional units (e.g., Technology, Risk, Compliance, Finance) to execute transformation roadmaps.
  • Monitor performance and success metrics using data analytics, KPIs, and predictive insights.
  • Foster stakeholder engagement and change adoption at all organizational levels.
  • Promote innovation and behavioral science strategies to support cultural and organizational transformation.
  • Identify, evaluate, and mitigate risks associated with transformation initiatives.

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