Chief Vendor Relationship Strategist

1 week ago


Barcelona, Philippines beBeeManagement Full time ₱1,500,000 - ₱2,000,000
Vendor Management Opportunity

Are you a seasoned professional with expertise in vendor management and consumer operations?

We are seeking an experienced Third Party Vendor Manager to oversee and manage third-party vendors within the Consumer domain for our Business Process Outsourcing (BPO) operations.

This role plays a critical part in ensuring adherence to regulatory and quality standards and operational excellence within our organization.

  • Manage performance and relationships of BPO Vendors
  • Generate insights and present them to Vendors and Internal stakeholders
  • Create and/or execute strategies to improve vendor performance
  • Evaluate compliance with Coinbase requirements policy-wise and contractually
  • Analyze and resolve performance-related problems using a Lean Six Sigma approach
  • Drive continuous improvements and quality performance of partner metrics such as quality, productivity, staffing, training, attrition, and efficiency
  • Hold vendors accountable to executing Coinbase operational excellence and contractual standards
  • Collaborate with cross-functional teams on strategic decisions to meet quality and service goals
Key Requirements
  • Minimum 3 years of experience in vendor management or consumer operations
  • Background in leading BPO operations preferably in the consumer space or directly relevant consumer operations
  • Excellent communication skills and ability to effectively present information to internal and external audiences
  • Proven ability to lead and coordinate multi-disciplinary projects and initiatives in a fast-paced business environment
  • Ability to use data to drive operations improvements
  • Understanding of the organization's business operations and industry trends
Benefits
  • Opportunity to work with a global user base
  • Chance to develop and implement process improvements
  • Environment that encourages collaboration and innovation
About Us

We are committed to providing reasonable accommodations to individuals with disabilities. If you need assistance with your application, please contact us at accommodations@coinbase.com.

Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression, or any other basis protected by applicable law.



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