Key Performance Team Lead

2 weeks ago

Bohol, Philippines beBeeCustomer Full time $60,000 - $80,000
Operations Director Role

We are seeking an accomplished Operations Director to spearhead our customer experience operations and management teams.

Your primary objective will be to foster a high-performing team environment, driving consistency in meeting targets and delivering exceptional customer experiences.

Main Responsibilities:

  • Develop strategic plans to optimize team performance and reach targets;
  • Conduct regular assessments to identify strengths and weaknesses within the team and provide guidance for improvement;
  • Assign tasks that leverage individual strengths while addressing areas of improvement;
  • Maintain open communication channels with team members, fostering trust and respect through regular feedback sessions and one-on-one interactions.

Requirements:

  • At least 2 years of working experience in customer experience operations and management roles;
  • Proven track record of managing chargeback and disputes processes, including tier two processing experience;
  • Excellent leadership and management skills;
  • Demonstrated ability to meet and deliver targets;
  • Strong verbal and written communication skills;
  • Aptitude for multi-tasking and working in fast-paced environments;
  • Ability to analyze situations and data effectively.

About Our Culture:

We believe innovation and higher performance come from diverse backgrounds and perspectives. We welcome applicants from all walks of life and strive to create an inclusive and equitable work environment. If you need reasonable accommodations in the hiring process, please let us know.

Job Details:

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Management, Strategy/Planning, Customer Service

Industries: Outsourcing and Offshoring Consulting

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