Branch Supervisor

14 hours ago

Bohol Philippines Exclusive Cars International Holdings Inc. (Hertz) Full time

Job Summary

The Branch Supervisor plays a critical role in leading the daily operations of a Hertz branch to ensure excellent customer service, efficient fleet management, and consistent revenue performance. This role is responsible for supervising front-line staff, overseeing rentals and returns, implementing operational standards, and ensuring compliance with company policies and safety regulations.

Key Responsibilities Operations Management
  • Supervise all branch activities including vehicle check-out and return, cleaning, and fleet control.
  • Monitor and ensure proper execution of rental contracts and adherence to company policies.
  • Coordinate vehicle availability and condition in alignment with customer bookings and reservations.
  • Oversee the proper use of systems (e.g., reservation platforms, fleet tools) to ensure transaction accuracy.
Customer Service Leadership
  • Ensure that customers receive timely, professional, and courteous service.
  • Resolve escalated customer issues or complaints promptly and effectively.
  • Lead by example in promoting service excellence and upselling strategies.
  • Monitor customer feedback and implement service improvement actions.
Staff Supervision
  • Manage daily scheduling and shift assignments for rental agents, drivers, and utility staff.
  • Train, mentor, and coach team members on product knowledge, service protocols, and system use.
  • Conduct performance evaluations and provide feedback and discipline in accordance with HR policies.
  • Foster teamwork and a positive work environment aligned with Hertz values.
Sales & Revenue Support
  • Monitor rental trends and support the achievement of sales and upsell targets.
  • Promote add-on products such as insurance, GPS, child seats, etc.
  • Implement promotional activities at the branch level in coordination with marketing.
Compliance & Reporting
  • Ensure branch compliance with safety, security, and operational standards.
  • Maintain branch reports including daily revenue, vehicle usage, customer service metrics, and petty cash.
  • Ensure timely submission of documentation related to insurance, vehicle damage, and DOLE compliance (if applicable).
  • Support internal audits and company reviews.
Qualifications
  • Bachelor’s degree in Business Administration, Hospitality, Operations Management, or a related field is preferred.
  • At least 2–3 years of experience in a supervisory role within retail, transportation, logistics, or customer service sectors.
  • Experience in car rental, automotive services, or fleet operations is an advantage.
  • Strong leadership, organizational, and problem-solving skills.
  • Excellent communication and interpersonal skills; customer-focused mindset.
  • Proficiency in MS Office (Excel, Word, Outlook) and operational systems (e.g., reservation platforms, POS, or fleet management tools).
  • Willingness to work on shifting schedules, weekends, and holidays as needed.
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