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Phone and Email Specialist

1 week ago

Bacolod City, Western Visayas, Philippines TORCH SOLUTIONS Full time
Our Vision
TORCH SOLUTIONS aims to provide unparalleled customer support services that exceed client expectations. We believe that our success is rooted in the exceptional talent and dedication of our team members.

Job Title: Phone and Email Specialist
We are seeking an experienced Phone and Email Specialist to join our customer service team. As a vital member of our department, you will be responsible for delivering top-notch support to our clients via multiple channels.

Responsibilities:
* Respond to customer inquiries and resolve issues efficiently
* Utilize excellent communication skills to build strong relationships with clients
* Collaborate with team members to achieve shared goals and objectives

Requirements:
* Strong communication and interpersonal skills
* Ability to multitask and work under pressure
* High school diploma or equivalent
* Prior experience in a customer service role is a plus

What We Offer
* Competitive compensation package
* Opportunities for professional growth and development
* Collaborative and supportive work environment

Additional Information
* Flexibility to work in rotating shifts, including weekends and holidays