Hardware and Software Technical Support Specialist
1 week ago
Technical Support Roles Often Require High-Quality Customer Service Skills
The primary function of a Technical Support Representative is to provide assistance to customers regarding hardware and software technical issues. They are responsible for synthesizing both internal and external feedback and turning it into actionable items, working with corrective actions, supporting teams and projects that deliver solutions and address customer concerns.
A key aspect of this role involves collaborating with partner organizations and other technical groups to ensure customer satisfaction on key accounts.
Key Responsibilities Include:
- Providing First-Level Technical Assistance to Customers
- Managing Daily Workload through Incident Tracking Systems
- Collaborating with Field and Divisional Groups
We Are Looking for Individuals Who Share Our Passion for Customer Success and Excellence in Every Connection. If You Are Ready to Join Us on This Mission, Take a Closer Look at the Minimum Criteria for the Position.
The Ideal Candidate Will Possess Excellent Communication Skills, Ability to Analyze Complex Issues, and Strong Problem-Solving Abilities.
In addition to these core skills, we seek individuals who can work effectively in a team environment, prioritize tasks efficiently, and maintain a high level of professionalism in all interactions.
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