IT Technical Support Specialist
2 days ago
Unlock a career in technical support with this exciting opportunity.
About the RoleThis is a unique chance to join our Helpdesk team as an IT Support Specialist I. As part of the global workforce, you will be providing first-level technical support to employees worldwide during night shift hours.
Key Responsibilities- Act as the primary point of contact for employees seeking technical assistance via ticketing system, email, and chat.
- Provide initial troubleshooting for hardware, software, and network issues for Mac and Windows users.
- Assist users with basic issues related to Google Workspace (Gmail, Drive, Calendar), Active Directory, Okta, GTM Applications like Salesforce and other company standard applications.
- Support users with basic conferencing setups, primarily Zoom, Google Meet.
- Log all support requests and incidents accurately in the ticketing system (Jira).
- Escalate unresolved issues to the appropriate L2 or L3 specialized IT teams.
- Assist in creating and maintaining user-facing knowledge base articles for common issues.
- Perform basic user account tasks like password resets and account unlocks.
- Assist with onboarding and offboarding processes under supervision.
- Provide effective remote support to employees working from various locations.
- Collaborate with the global IT support team to ensure consistent service delivery.
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