Technical Support Specialist
2 days ago
About us.
We are a team dedicated to delivering high-quality experiences while creating opportunities for meaningful work in communities worldwide.
Our mission is to empower individuals and communities through innovative solutions and sustainable practices.
Key Responsibilities
- Installs, modifies, and makes minor repairs to computer hardware and software systems.
- Resolves technical issues to maintain productivity.
- Maintains system functionality by testing computer components.
- Helps design and implement networks.
- Consults with users to determine appropriate hardware and software needs and assists in placing orders.
- Maximizes computer systems capabilities by studying technical applications and making recommendations.
- Tests compatibility of new programs with existing ones.
- Gathers data to identify and evaluate technical purchasing options.
- Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
- Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
- Installs software and necessary applications for workflow.
- Trains users on new software in person or through various tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
- Maintains system capability by testing computer components.
- Carries out software, network, and database performance tuning.
- Documents hardware and software updates.
- Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
- Prepares reference material for users by drafting operation instructions.
- Supports other team members to ensure program success.
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