
Career Growth Opportunity
2 weeks ago
Technical Account Manager
Job Description:As a Technical Account Manager, you will be responsible for the successful integration of our products, supporting clients and developing strong relationships that lead to retention and growth. You will identify areas for improvement and strive to increase client satisfaction.
Key Responsibilities:- Provide strategic and tactical client services to complex clients.
- Understand customer needs and translate them into strategic solutions.
- Present and facilitate large group meetings on our product suite.
- Provide technical assistance and troubleshooting during implementation and deployment.
- Work with the engineering team to scope, prioritize, and manage customer requests.
- Demonstrate effective communication skills in written and verbal interactions.
- Bachelor's degree and 4-7 years of experience in software technical support or account management.
- Strong understanding of technological platforms and web infrastructure.
- Intermediate knowledge of HTML/CSS/JavaScript and debuggers.
- Understanding of technical documentation including product specs and API integrations.
- Excellent customer relationship skills.
This is an exciting opportunity to grow your career and make a difference.
What We Offer:- Competitive compensation.
- Health, Vision and Dental Care.
- PTO Program.
- Computer + Welcome Package.
- Work from Home option.
- Continuing Education Program.
- Opportunities to participate in philanthropic activities.
We are committed to diversity and inclusion.
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