Customer Service Representative
2 weeks ago
Delight customers as a key member of our expanding support team by establishing rapport, listening for opportunities to upsell products and services, and working cross-functionally to remove customer obstacles.
About the Role- Track customer concerns, identify trends, and drive calls.
- Ensure every customer has an extraordinary experience.
- Understand why customers wish to cancel and work on solutions to keep customers satisfied.
You will be calm under pressure, kind at your core, able to adapt quickly to change, and excellent in both verbal and written English communication skills.
Key Responsibilities:- Calmly handle customer inquiries and issues via phone or email.
- Proactively identify opportunities to improve customer satisfaction and retention.
- Maintain accurate records of customer interactions and resolve issues efficiently.
- Collaborate with internal teams to provide seamless customer experiences.
This is an entry-level opportunity that offers a rewarding and challenging environment to grow your career. We value curiosity and learning in our employees and promote open-mindedness, embracing mistakes, and encouraging challenging questions for personal growth.
What You Will LearnIn this role, you will develop your communication and problem-solving skills while building a strong understanding of our products and services.
With our comprehensive training program, you will gain the knowledge and expertise needed to succeed in this role and advance your career in customer service.
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