
Patient Journey Specialist
15 hours ago
As a Patient Care Navigator, you will play a vital role in guiding patients through complex healthcare journeys with empathy and professionalism. This is a challenging yet rewarding position that requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.
The successful candidate will be responsible for coordinating care, addressing patient inquiries, facilitating referrals, and providing emotional support to ensure each patient feels informed and cared for. They will act as the main point of contact for patients, assisting with appointment scheduling, follow-ups, and care coordination.
We are seeking an experienced and compassionate individual who can provide exceptional patient support and navigation services. If you are a team player with excellent communication skills and a passion for delivering high-quality patient care, we encourage you to apply for this exciting opportunity.
Key Responsibilities:- Patient Support & Coordination: Act as the primary point of contact for patients, coordinating care, addressing inquiries, and facilitating referrals.
- Care Navigation & Education: Guide patients through healthcare processes, including treatment options, insurance inquiries, and post-treatment resources.
- Emotional Support & Advocacy: Provide compassionate listening and emotional support to patients managing complex medical issues.
- Excellent Communication Skills: Strong written and verbal communication skills in English (neutral accent preferred).
- Experience in Healthcare Support: 2+ years of experience in customer service, healthcare support, or care navigation roles.
- Healthcare Knowledge: Strong understanding of the healthcare system and patient care processes.
- Sales or Patient Onboarding Experience: Background in sales or patient onboarding.
- HIPAA Compliance: Familiarity with HIPAA compliance and confidentiality standards.
This is a remote work opportunity with a flexible schedule. We offer generous PTO, health coverage, direct mentorship, learning and development resources, global networking opportunities, and a healthy work-life balance.
Our team is dedicated to delivering exceptional patient care, and we are seeking like-minded individuals who share our values and commitment to excellence. If you are passionate about delivering high-quality patient care and are looking for a new challenge, we encourage you to apply for this exciting opportunity.
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