Patient Access Ambassador

1 day ago

Iloilo City, Western Visayas, Philippines beBeeEnrollment Full time $60,000 - $70,000

About Carda Health

We are building the world's first patient-centered virtual heart clinic. Our goal is to provide engaging, compassionate, and life-saving care from home for patients who have experienced cardiac rehab complications and resulted in costs of at least $190B to the US health system.

Our team consists of clinicians, mathematicians, repeat entrepreneurs, engineers, and a recovering financier. We share a united belief that technology and data, when applied ethically and compassionately, can transform individuals' lives and change even the most entrenched industries.

Carda was founded by two friends from Wharton who share a family history of heart disease and personal experience with cardiac rehab.

The ideal candidate will be motivated by working at a fast-growing start-up and excited about company goals. They should be able to connect details back to bigger objectives. The successful candidate will also be passionate about enabling others to do their jobs better and more efficiently – expanding access to life-changing therapies.

Key Responsibilities:

  • Serve as the first point of contact for patients who come to us by way of referral or website.
  • Handle questioning and feedback from all consumers who are interested in enrolling
  • Convert patients by enrolling them in our program
  • Navigate financial and subscription plan conversations with patients
  • Ensure a smooth scalable patient enrollment process
  • Insurance enrollment and credentialing
  • Handling inbound non-clinical support and enrollment inquiries
  • Work with our clinical staff and referring physician offices to improve operational processes
  • Leverage technology & internal teams to answer patient questions accurately and resolve challenges thoroughly
  • Work closely with our product and marketing team to define clinical workflow priorities and determine the most high impact product changes

Requirements:

  • 2+ years of experience in a inside sales B2C role with a track record of owning and scaling company processes
  • Strong attention to detail
  • Ability to work in a fast paced environment with little direction
  • Highly collaborative and excellent written and oral communication skills
  • Inherent growth mindset: always focused on improving faster and getting the team to do the same
  • Ability to track and report on a key metric or several key metrics that define your success

Bonus Points:

  • Health-tech experience
  • Medical office administration experience
  • Experience and desire to work remotely
  • Prior experience using technology tools including GSuite, ZenDesk, Slack

We value and encourage ownership. This means taking personal responsibility for your actions and ensuring that you're making a positive impact on our organization.

We believe in investing in the right people who can help us achieve our mission.

As our Growth Enrollment Specialist, you will be an integral part of our small team working collaboratively with members of our leadership team to drive growth across our top of funnel marketing function and serve as our inside sales representative for those interested in joining our program.

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