Technical Service Specialist
1 day ago
Getz Healthcare is seeking a highly skilled Technical Service Engineer to join our team. As a Technical Service Engineer, you will be responsible for providing technical and application support to our sales team to achieve sales targets.
Key Responsibilities:- Monitor and ensure regular implementation of preventive maintenance of diagnostic instruments and machines.
- Respond to customer calls on machine issues; troubleshoot and handle customer complaints in a timely manner.
- Prepare and submit service/sales call itinerary on a monthly basis.
- Document post-service reports and ensure closure of customer complaints.
- Escalate unresolved problems to the Business Partner or superior for proper guidance and provide updates and solutions to the customer concerned.
- Conduct site visits, provide recommendations for instrument placement, and provide installation plans and schedules to hospital staff.
- Record, update, and maintain inventory records of all tools, instruments, and serviceable parts.
- Conduct instrument pre-checking prior to demonstration/installation and evaluation to ensure that the instruments are in well-maintained condition before installation.
- Oversee the installation of machines in accounts.
- Assist end users during procedures and conduct training with them on how to use diagnostic machines.
- Conduct training to 3rd party technical service providers.
- Oversee 3rd party technical service partner operations.
- Perform other tasks that might be assigned from time to time.
- Adhere to company policies and procedures and submit reportorial requirements as required.
- Graduate of any engineering course relevant to this job description.
- License is required for engineering courses with board examination.
- Preferably with at least three (3) years working experience in electronic, software & hardware troubleshooting, application support in the Diagnostic Industry.
- Basic knowledge in reading designs and interpretation of printed circuit board and computer application, account management, and product application.
- Understanding and awareness of instrument behavior, preventive maintenance concepts, ability to conduct application training programs.
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