Customer Engagement Expert

10 hours ago

San Fernando, Central Luzon, Philippines beBeeDigital Full time ₱25,000 - ₱50,000
Role Summary:

We are seeking a skilled Online Engagement Expert to represent high-profile content creators by engaging with their audiences through real-time online chat. The ideal candidate is emotionally intelligent, excels at building rapport, and is skilled at upselling digital products and services.

The successful candidate will have exceptional written communication skills and the ability to multitask across multiple chat sessions. Strong emotional intelligence and a genuine passion for customer engagement and satisfaction are essential.

The role requires a proven track record of meeting or exceeding sales targets in a fast-paced environment. Familiarity with CRM tools and online chat software is also required.

Key Responsibilities:
  • Engage with fans and followers on behalf of content creators via online chat platforms, ensuring a positive, personalized experience.
  • Identify opportunities to upsell premium content, subscriptions, and exclusive offers in a natural, customer-focused manner.
  • Respond promptly to inquiries, resolve issues, and provide accurate information about products and services.
  • Maintain detailed records of conversations and transactions in CRM systems.
  • Collaborate with team members to optimize chat strategies and share best practices.
  • Uphold the highest standards of professionalism and confidentiality at all times.
Ideal Candidate Profile:
  • Proven experience in customer support, sales, or chat moderation, preferably within the BPO sector.
  • Exceptional written communication skills and the ability to multitask across multiple chat sessions.
  • High emotional intelligence and a genuine passion for customer engagement and satisfaction.
  • Demonstrated ability to identify customer needs and offer tailored solutions that drive revenue.
  • Track record of meeting or exceeding sales targets in a fast-paced environment.
  • Familiarity with CRM tools and online chat software.
  • Ability to work independently and as part of a remote team.
Why Join Us?
  • Work remotely with flexible scheduling options.
  • Represent high-profile content creators and help grow their online communities.
  • Be part of a dynamic, supportive team that values innovation and results.
  • Access to ongoing training and professional development.

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