Operations Director

2 weeks ago


Angeles City, Central Luzon, Philippines Majorel Full time
Operations Director - CX Delivery
We're looking for an experienced Operations Director - CX Delivery to join our team. As a key member of our leadership team, you will be responsible for overseeing the delivery of customer experience (CX) across multiple channels and geographies.

Key Responsibilities:
  1. Develop and implement strategies to improve service quality, reduce churn, and increase customer satisfaction.
  2. Collaborate with cross-functional teams to drive business growth and improvement initiatives.
  3. Analyze and report on key performance indicators (KPIs) to inform strategic decisions.
  4. Lead a team of customer service representatives to achieve high performance and excellent service quality.

Requirements:
To succeed in this role, you'll need:
  • A strong background in customer service or operations management.
  • Experience in leading high-performing teams and driving business growth.
  • Excellent communication, coaching, and analytical skills.

About Majorel
Majorel is a global leader in CX delivery, with a presence in 31 countries and over 60,000 employees. We offer a dynamic work environment, opportunities for growth and development, and a commitment to excellence.

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