Application Support Specialist

3 days ago

Taguig, National Capital Region, Philippines Hunter's Hub Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Application Support Specialist to join our team at Hunter's Hub Inc. The ideal candidate will have a strong background in technical support, insurance operations, and financial services.

Key Responsibilities
  • Provide first-level support to end-users by troubleshooting and resolving issues related to insurance operations and financial services applications.
  • Ensure timely resolution of incidents in line with service level agreements (SLAs).
  • Utilize basic SQL queries and scripting skills to analyze, diagnose, and resolve application issues.
  • Support database management tasks and assist in data extraction and reporting.
  • Work closely with internal teams, including development, QA, and IT operations, to escalate and resolve complex issues.
  • Use Microsoft Office Applications and collaboration tools to document processes, create reports, and facilitate communication.
  • Assist in creating and updating user manuals, knowledge base articles, and training materials.
  • Provide training sessions to end-users on new features, best practices, and troubleshooting steps.
  • Log and track incidents, problems, and service requests using the company's ticketing system.
  • Perform root cause analysis to prevent recurring issues and contribute to continuous improvement initiatives.
  • Liaise with clients to understand their needs, address their concerns, and ensure high levels of customer satisfaction.
  • Support client visits when necessary, providing on-site assistance and technical guidance.
  • Adhere to industry standards, company policies, and regulatory requirements, particularly in the areas of insurance and financial services.
Qualifications
  • Bachelor's Degree
  • At least 1 experience as an Application Support or any related IT related job experience
  • Application Support or Tech Support experience
  • Proficient in SQL and Scripting
  • Experience in programming languages used in scripting
  • Working knowledge of Microsoft Office Applications and collaboration tools
  • Knowledge (Certification - Technical, Product, Industry, etc.): - Insurance Operations - Financial Services

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