Application Support Specialist
4 weeks ago
We are seeking a highly skilled and experienced Application Support Specialist to join our team at Hunter's Hub Inc. The ideal candidate will have a strong background in technical support, insurance operations, and financial services.
Key Responsibilities- Provide first-level support to end-users by troubleshooting and resolving issues related to insurance operations and financial services applications.
- Ensure timely resolution of incidents in line with service level agreements (SLAs).
- Utilize basic SQL queries and scripting skills to analyze, diagnose, and resolve application issues.
- Support database management tasks and assist in data extraction and reporting.
- Work closely with internal teams, including development, QA, and IT operations, to escalate and resolve complex issues.
- Use Microsoft Office Applications and collaboration tools to document processes, create reports, and facilitate communication.
- Assist in creating and updating user manuals, knowledge base articles, and training materials.
- Provide training sessions to end-users on new features, best practices, and troubleshooting steps.
- Log and track incidents, problems, and service requests using the company's ticketing system.
- Perform root cause analysis to prevent recurring issues and contribute to continuous improvement initiatives.
- Liaise with clients to understand their needs, address their concerns, and ensure high levels of customer satisfaction.
- Support client visits when necessary, providing on-site assistance and technical guidance.
- Adhere to industry standards, company policies, and regulatory requirements, particularly in the areas of insurance and financial services.
- Bachelor's Degree
- At least 1 experience as an Application Support or any related IT related job experience
- Application Support or Tech Support experience
- Proficient in SQL and Scripting
- Experience in programming languages used in scripting
- Working knowledge of Microsoft Office Applications and collaboration tools
- Knowledge (Certification - Technical, Product, Industry, etc.): - Insurance Operations - Financial Services
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