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SQL Application Support Specialist

2 months ago

Taguig, National Capital Region, Philippines Hunter's Hub Incorporated Full time
Job Title: SQL Application Support Specialist

Job Summary: We are seeking a skilled SQL Application Support Specialist to join our team at Hunter's Hub Incorporated. The successful candidate will provide first-level support to end-users by troubleshooting and resolving issues related to insurance operations and financial services applications.

Key Responsibilities:

* Troubleshoot and resolve issues related to insurance operations and financial services applications
* Utilize basic SQL queries and scripting skills to analyze, diagnose, and resolve application issues
* Support database management tasks and assist in data extraction and reporting
* Work closely with internal teams to escalate and resolve complex issues
* Assist in creating and updating user manuals, knowledge base articles, and training materials
* Provide training sessions to end-users on new features, best practices, and troubleshooting steps
* Log and track incidents, problems, and service requests using the company's ticketing system
* Perform root cause analysis to prevent recurring issues and contribute to continuous improvement initiatives

Requirements:

* Bachelor's Degree
* At least 1 experience as an Application Support or any related IT related job experience
* Application Support or Tech Support experience
* Proficient in SQL and Scripting
* Experience in programming languages used in scripting
* Working knowledge of Microsoft Office Applications and collaboration tools
* Knowledge of insurance operations and financial services

Working Environment:

The successful candidate will work in a dynamic and fast-paced environment, collaborating with internal teams to provide excellent customer service and support. The ideal candidate will have excellent communication and problem-solving skills, with the ability to work independently and as part of a team.