
Strategic Change Implementation Expert
7 days ago
We are seeking an experienced Change Management Analyst to join our team. The ideal candidate will have a strong background in change management, with experience in overseeing and coordinating changes within a controlled IT environment.
The Change Management Analyst will be responsible for assessing risk, evaluating change impact, ensuring that resources are aligned, and facilitating the authorization of Change Records. They will also be the primary representative for the Global Change Team, ensuring that all changes are properly documented, communicated, and compliant with Global Change Management standards.
This role requires a high level of organizational and multitasking abilities, with attention to detail and a commitment to quality. The successful candidate will have excellent written and verbal communication skills, with the ability to tailor messages to various audiences and clearly articulate the business impact and benefits of proposed changes.
The Change Management Analyst will work closely with business units, functional IT groups, and vendors to mitigate risks and resolve conflicts, ensuring system availability and integrity. They will also track and report on all changes introduced to the system environment, whether internal or vendor driven.
In addition to their technical skills, the Change Management Analyst will be self-motivated and proactive, with a strong sense of initiative and the ability to identify opportunities, take independent action, and drive tasks to completion with minimal supervision.
Key Responsibilities:- Reviewing and assessing all change requests for risk and impact.
- Ensuring all existing and new processes, including process changes, adhere to Change Management documentation standards for completeness, consistency, and compliance with policy guidelines.
- Managing multiple, concurrent change cycles to support the delivery of business initiatives ranging from minor updates to critical, cross-organizational projects.
- Facilitating weekly Global Change Advisory Board (CAB) meetings to review upcoming changes, assess risks, and coordinate planning and communication.
- University degree and/or equivalent work experience.
- 2–3 years of experience in a change management role within a complex, multi-vendor IT environment.
- Proven ability to define, document, and manage change processes.
- Experience working in multi-sourced or outsourced IT environments.
- Proficiency with Change Management tools, particularly ServiceNow.
- Understand relational databases and Configuration Management processes and tools.
- Excellent written and verbal communication skills, with the ability to tailor messages to various audiences.
- Broad knowledge of system platforms and how they interact within enterprise environments.
- Working knowledge of client/server infrastructure and applications.
- Knowledge of Networks, file servers, and desktops, IVR systems.
- Knowledge Change Management practices, Configuration Management Practices, Release Management practices, ITIL or other Best Practices essentials.
- Self-motivated and proactive, with a strong sense of initiative and the ability to identify opportunities, take independent action, and drive tasks to completion with minimal supervision.
We are a leading international financial services provider, helping people make their decisions easier and lives better. We strive to attract, develop, and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.
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