Senior Client Advocate

2 days ago

Cavite City, Calabarzon, Philippines beBeeCustomer Full time ₱1,500,000 - ₱2,000,000
Job Title:

Sr. Customer Success Manager

About the Role:

We are seeking a Sr. Customer Success Manager to join our team. As a key member of our organization, you will be responsible for ensuring customer satisfaction and driving business growth.

Key Responsibilities:
  • Manage a portfolio of high-touch accounts to deliver exceptional customer experiences and drive revenue growth.
  • Develop and implement customized success plans that meet the unique needs of each customer.
  • Foster strong relationships with customers and internal stakeholders to ensure seamless execution of plans.
  • Maintain accurate records of customer interactions and progress towards goals.
  • Analyze customer data to identify opportunities for upselling and cross-selling.
Requirements:
  • Minimum 5 years of experience in customer success roles.
  • Proven track record of delivering high levels of customer satisfaction and driving business growth.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Fluency in Mandarin is highly desirable.
What We Offer:
  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and growing organization.
  • Ongoing training and development opportunities.
  • A collaborative and supportive work environment.
About Us:

We are a leading provider of cybersecurity solutions, dedicated to helping businesses protect themselves against cyber threats. Our mission is to deliver exceptional customer experiences and drive business growth through innovative solutions and services.

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