Senior Customer Service Representative

2 days ago

Cavite City, Calabarzon, Philippines beBeeCustomerService Full time ₱4,500 - ₱8,000
About This Role

We are seeking a skilled customer service professional to join our team as a Senior Advocate. In this role, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding our clients' products and services.

As a Senior Advocate, you will collaborate with internal and external teams to handle customer needs and provide timely and professional service. You will be responsible for:

  • Interacting with customers via phone, email, and other communication channels to provide accurate and complete information with empathy and professionalism.
  • Efficiently handling incoming calls, emails, and other communications, including task management across multiple screens.
  • Recording and maintaining detailed client information, ensuring excellent client relations and problem resolution.
  • Scheduling and coordinating visits with nurses, ensuring accurate and timely appointments.
  • Updating paperwork, maintaining records, and performing data entry using tools like Google Sheets and Excel.
  • Processing payments via platforms such as Stripe and maintaining accurate record-keeping.
  • Assisting with event coordination and special initiatives as needed.
  • Maintaining supply inventory and utilizing multiple screens to perform tasks with high accuracy and efficiency.
  • Tracking and resolving problems, prioritizing and documenting issues, and escalating them as necessary to meet internal and external expectations.
  • Identifying opportunities for process improvement and delivering exceptional service to maximize customer satisfaction.
About You

To be successful in this role, you will need to possess:

  • A bachelor's degree in any field.
  • Proven experience in office administration, customer service, or related fields.
  • Proficiency in using Google Workspace and other office tool applications.
  • Excellent verbal and written communication skills, with the ability to communicate complex ideas to customers.
  • Familiarity with payment processing platforms and tech tools.
  • An aptitude to quickly learn and navigate new technology, systems, and applications.
  • Intermediate understanding of customer experience best practices.
What We Offer

We offer a dynamic work environment, competitive compensation, and opportunities for growth and development. As a member of our team, you will have access to:

  • A comprehensive benefits package.
  • Ongoing training and support to help you succeed in your role.
  • The opportunity to work with a talented and dedicated team.
  • A collaborative and inclusive work environment.

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