Learner Advocate and Support Specialist

2 days ago

Taguig, National Capital Region, Philippines beBeeCustomerSupport Full time $53,000 - $61,000
Job Title: Student Success Care Services

We are seeking a dedicated and empathetic professional to join our team as a Student Success Care Services representative.

  • This role involves delivering exceptional care and support to learners, fostering their success in achieving their learning goals.
  • The successful candidate will be responsible for addressing learner concerns, providing guidance on company policies and resources, and maintaining accurate records of learner interactions.

Responsibilities:

  • Deliver high-quality support to learners via email and other channels.
  • Proactively address learner concerns and provide tailored solutions.
  • Direct learners to relevant company resources and services.
  • Maintain accurate records of learner interactions and data.
  • Collaborate with the SSCS team to achieve common goals and objectives.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work independently in a fast-paced environment.
  • Strong analytical and problem-solving skills.
  • Proficiency in English language (reading, writing, and comprehension).
  • Basic knowledge of IT concepts and tools.

Working Conditions:

  • This is a full-time salaried position requiring shift work, including evenings and weekends.
  • Consistent internet connection with at least 100 mbps speed is required.

Benefits:

  • Opportunity to work remotely.
  • Chance to make a positive impact on learners' academic success.
  • Collaborative and dynamic work environment.

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