Learner Advocate

2 days ago

Taguig, National Capital Region, Philippines beBeeCustomerSuccess Full time $40,000 - $70,000
Job Overview

The primary point of contact for our learners, clients, and trainers ensures every interaction reflects a commitment to exceptional service.

Key Responsibilities
  • Respond promptly and empathetically to learner and trainer inquiries, feedback, and technical questions via live chat, email, text, and phone.
  • Troubleshoot and resolve service or product issues by identifying root causes and providing effective, timely solutions.
  • Collaborate with cross-functional teams—including Learning, Marketing, and Product—to escalate and resolve complex cases.
  • Proactively engage new and prospective learners to drive activation and utilization across multiple communication channels.
  • Triage inbound inquiries from the concierge line and coordinate expectations for session requests with both learners and trainers.
  • Collect and report learner and trainer insights to internal stakeholders to help shape product and experience enhancements.
  • Ensure consistent follow-up and communication with learners and trainers to verify issue resolution and satisfaction.
Requirements
  • 1–2+ years of experience in customer success, client services, or another learner-facing support role.
  • Strong written and verbal communication skills, with a natural ability to deescalate, empathize, and build trust.
  • Exceptional organizational skills and attention to detail—able to manage multiple conversations and priorities with care.
  • Demonstrated ability to think critically, troubleshoot issues, and contribute to process improvements.
  • Proficiency with CRM tools (preferably HubSpot), chat systems, and Microsoft Office (especially Excel).
  • Tech-savvy and adaptable—comfortable navigating new platforms in a fast-moving environment.
  • Brings initiative and a learner-centered mindset, with a focus on continually improving the experience for learners and trainers alike.
  • Experience working remotely is a plus.
  • Associate degree or higher is a plus.
  • Must have reliable internet access and a personal laptop with functioning camera and audio capabilities for live communication.

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