Student Support Specialist

1 day ago

Taguig, National Capital Region, Philippines beBeeCare Full time ₱6,000 - ₱9,000
Job Title:

Care Specialist

We are seeking a dedicated Care Specialist to provide exceptional support and guidance to our learners, ensuring their academic success and satisfaction. This role requires strong interpersonal skills, attention to detail, and the ability to work independently in a fast-paced environment.

Job Description:

The successful candidate will be responsible for delivering top-notch care and support to our learners, including addressing general inquiries, providing guidance on company policies and processes, and reviewing learner data to identify areas of improvement.

This role may involve working with diverse groups, managing competing demands, and troubleshooting common technical issues. The ideal candidate will possess excellent analytical and investigative skills, as well as a demonstrated commitment to teamwork and collaboration.

Responsibilities:

  • Deliver exceptional care and support to learners, fostering their academic success and satisfaction.
  • Proactively address learner concerns, making thoughtful suggestions and taking appropriate actions to resolve issues effectively.
  • Direct learners to relevant company resources, ensuring they have access to necessary tools, policies, and support services.
  • Assist with the general orientation of new learners, providing guidance on company policies, processes, and available resources.
  • Review and interpret learner data, identifying at-risk learners and providing tailored advice and interventions.
  • Maintain accurate records of learner interactions and relevant data as required.

Required Skills and Qualifications:

To succeed in this role, you will need:

  • Proficiency in reading, writing, and comprehending English.
  • Excellent interpersonal and customer service skills, with the ability to engage effectively with diverse groups.
  • Strong attention to detail, coupled with exceptional analytical and investigative skills.
  • Ability to work independently in a fast-paced, high-pressure environment.
  • Outstanding multitasking and prioritization abilities to manage competing demands efficiently.
  • Demonstrated commitment to teamwork and collaboration, particularly in a remote working environment.
  • Basic knowledge of IT concepts and tools, with the ability to troubleshoot common technical issues.

Benefits:

This role offers a range of benefits, including:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The chance to make a real difference in the lives of our learners.

Others:

Please note that this role is a full-time salaried position, requiring shift work, including evenings and weekends. The shift hours will be determined by the team lead.

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